DELIVERY & RETURNS

DELIVERY

We offer FREE UK (mainland) delivery on all items including our outdoor ovens. Some areas in the UK and other European Countries may require a surcharge for delivery. If you want to check timing or costs of this please contact us; we’ll be happy to help.

Please note that in the case of items such as outdoor ovens, due to the weight involved (between 400-800 Kg), the item will be offloaded onto your driveway/entrance. The driver will only be able to wheel the pallet as far as physically possible which may even be the kerbside depending on the access available at your property. Most items are delivered on a boxed wooden pallet, this is to ensure that your order arrives in perfect condition.

Our delivery company will be unable to remove items from the pallet or take the pallet away with them. The delivery driver is unable to carry items up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways.

On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle and contact us (or tell the delivery company when they contact you to arrange delivery) if there are weight, height or parking restrictions or difficult access points before your order arrives, so that alternative arrangements can be made. Failure to do so may result in unsuccessful delivery and a re-delivery charge.

All of our items are custom made to order and the delivery time is approximately 1-2 weeks. In some cases, it might be slightly more (or less) but we will keep you informed with regular updates. Please be aware that on orders with multiple purchases, some items may arrive at different times.

RETURNS

Due to the items being custom made and their weight being substantial, no refunds will be given unless the item arrives damaged, in which case this needs to be raised with the delivery company upon receipt of the item and Brick Bake Ovens are to be informed. Investigation will take place and either a replacement will be sought or a refund less 15% will be issued depending on the outcome. Please note that this is extremely rare due to the care taken by the transport companies and the safe way the items are shipped.

Brick Bake Ovens cannot be held responsible for any damage or injury caused from the use of our ovens. Extreme care needs to be taken when moving or using our ovens as they are extremely heavy and can reach very high temperatures. Please also note that if you live in a smoke controlled area (see UK Gov Website), then you will need to use one of the following controlled burning materials: Fuel Permitted in Smoke Controlled Areas

For larger items such as our ovens, please take note of the following reminder:

outdoor ovens